888-491-8206 | REQUEST QUOTE
888-491-8206 | REQUEST QUOTE

Frequently Asked Questions

How much do you charge?

• We provide customized quotes based on specific project request. Please click here for a free quote or call us toll-free at 888-491-8206.
• Rate factors include total audio minutes, number of speakers, sound quality, turn-around time, terminology, and level of transcription required (verbatim, intelligent verbatim, paraphrased/edited).
• A volume discount may apply for projects with more than 10 hours of audio or recurring projects.

What audio and video file formats are accepted?

• We accept most common audio and video file formats, including .wav, .mp3, mp4, .wmv, .aif, .m4a, .mov, .avi, .vob, .amr, .wma, .ogg, and .aac.
• If you have a file in a format other than those listed here, please Contact Us to verify.

In what format will I receive the completed transcription?

• Standard formats include Word, Excel, Text, Rich Text, and Portable Document Format (.pdf).
• The format is based on client preference and type of project.

Who will transcribe my audio?

• A member of our professional transcription team, 100% based in U.S., fully tested and continually monitored for Quality Assurance.
• Most our transcriptionists have been with us more than 10 years.
• We do not use automated transcription or voice recognition software.
• Completed documents are reviewed by our elite QA department for accuracy and format.

Can you provide a verbatim transcription that includes filler words?

• We offer three levels of transcription: Verbatim, Intelligent Verbatim, and Paraphrased/Edited.
• The most commonly utilized is Clean Verbatim as it omits uhs, ums, false starts, and stutters without changing meaning. It allows for an easily-read, clean transcript.
• Verbatim transcription incurs an upcharge as it takes more time to perform. The transcriptionist captures all spoken words and sounds, including fillers like “um” and “uh,” pauses, laughter, and throat-clearing. It is a valuable tool for forensic psychiatrists or market researchers where the behavior and reactions of the person being questioned is equally important as the spoken words.
• Paraphrased/Edited is mostly used for summary meeting minutes or published/academic documents that required editing for professional presentation.

How do you keep information confidential?

• The site employs Transport Layer Security (TLS) security protocols to protect authentication, authorization and file transfers. Your files are encrypted in transit with up to 256-bit encryption depending on your web browser capabilities. Stored files are protected using AES 256-bit encryption in addition to unique per-file keys.
• Our professionals are required to execute NDAs and stringent confidentiality agreements.
• We are happy to execute a client-provided NDA for any project.

How do you protect my files?

• Access to data is password specific to each client and its users. All data is stored on our protected AWS servers.
• All file transfers are encrypted using 256-bit SSL. All files uploaded are saved with 256-bit AES encryption.
• We purge data/files every 45 days. If you would like your files purged within a specific time frame, we can adjust this time frame upon request.